Privacy policy
Last updated: April 14, 2026
This privacy policy describes how Q for Skin (the website, we) collects, uses and shares your personal data when you visit, use our services or purchase from qforskin.se (the website) or otherwise communicate with us regarding the website (together referred to as the services). The use of you/your (etc.) in this privacy policy refers to you as a user of the services, whether you are a customer, a website visitor or another person about whom we have collected information as described in this privacy policy.
We recommend that you read this privacy policy carefully.
Changes to this privacy policy
We may update this privacy policy from time to time, for example to reflect new practices or for other operational, legal or regulatory reasons. The revised privacy policy will be published on the website, as indicated by the date stated under "Last updated", and we will take any other steps required by applicable law.
How we collect and use personal data
In order to provide the services, we collect your personal data from a variety of sources as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific purposes set out below, we may use the information we have collected about you to communicate with you, to provide or improve the services, to meet any applicable legal requirements, to enforce any applicable terms of service, and to protect the services, our rights and the rights of our users and others.
What personal data we collect
The types of personal data we collect about you depend on how you interact with our website and use our services. When we use the term personal data, we mean information that identifies you, relates to you, describes you or can in any way be linked to you. The sections below describe the categories and specific types of personal data we collect.
Information we collect directly from you
Information that you submit to us through our services may include:
- Contact details such as name, address, telephone number and email address.
- Order information such as name, billing address, delivery address, payment confirmation, email address and telephone number.
- Account information such as username, password, security questions and other information used to protect your account.
- Customer support information such as information you choose to share with us when you communicate with us, for example when you send a message through the services.
Certain features of the services may require you to provide us with some information about yourself directly. You may choose not to share such information, but in that case it may be impossible for you to use or access those features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the services (usage data). For this purpose, we may use cookies, pixels and similar technologies (cookies). Usage data may include information about how you access and use our website and your account, including information about your device, browser, network connection, IP address and other information about your interaction with the services.
Information we receive from third parties
We may finally also receive information about you from third parties, including from suppliers and service providers that may collect information on our behalf, for example:
- Companies that support our website and services, such as Shopify.
- Our payment processors, who collect payment information (e.g. bank account details, credit or debit card details, billing address) in order to process your payment so that your orders can be fulfilled and the products or services you have requested can be delivered, in order to perform our contract with you.
- When you visit our website, open or click on emails we send you or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries and cookies.
All information we receive from third parties will be processed in accordance with this privacy policy. Please also see the section below, Third-party websites and links.
How we use your personal data
- Providing products and services. We use your personal data to provide you with the services in order to perform our contract with you, including to process your payments, fulfil your orders, to send you notifications relating to your account, your purchases, returns, exchanges or other transactions, to create, maintain and otherwise administer your account, to arrange shipping, facilitate any returns and exchanges and other functions and features related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In that case, Shopify will process your information in accordance with its privacy policy and consumer protection policy.
- Marketing and advertising. We may use your personal data for marketing and advertising purposes, for example to send marketing, advertising and promotional communications via email, SMS or post, and to display advertisements to you for products or services. This may include using your personal data to better tailor the services and advertising on our website and other websites. If you are resident in the EEA, the legal basis for this processing of personal data is our legitimate interest in selling our products, under Article 6(1)(f) of the GDPR.
- Security and fraud prevention. We use your personal data to identify, investigate or take action in relation to any fraudulent, illegal or harmful activity. If you choose to use the services and register an account, you are responsible for keeping your login details secure. We strongly recommend that you do not share your username, password or other access information with anyone else. If you believe your account has been compromised, please contact us immediately. If you are resident in the EEA, the legal basis for this processing of personal data is our legitimate interest in keeping our website secure for you and other customers, under Article 6(1)(f) of the GDPR.
- Communicating with you and improving the service. We use your personal data to provide you with customer support and to improve our services. This is a legitimate interest for us in order to be responsive to you, to provide you with effective services and to maintain our business relationship with you under Article 6(1)(f) of the GDPR.
Cookies
Like many others, we use cookies on our website. For more detailed information about the cookies we use to run our store with Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including to save information about your activity and your preferences), to carry out analytics and to gain a better understanding of how users interact with the services (which relates to our legitimate interest in administering, improving and optimising the services). We may also allow third parties and service providers to use cookies on our website in order to better tailor the services, products and advertising on our website and other websites.
Accepting cookies automatically is the default in most browsers, but you can change the settings in your browser so that cookies are removed or rejected. Please note that your experience may be negatively affected if you remove or block cookies, and in addition certain services, such as certain features and general functionality, may stop working in whole or in part. In addition, blocking cookies may not fully prevent us from sharing information with third parties, such as our advertising partners.
How we disclose personal data
In certain circumstances, we may disclose your personal data to third parties for the purposes of performing contracts, for legitimate purposes and for other reasons covered by this privacy policy. Some examples of such circumstances:
- Information may be shared with suppliers or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, distribution and delivery).
- Information may be shared with business and marketing partners in order to deliver services and advertising to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you request or otherwise consent to us disclosing certain information to third parties, for example to deliver products to you or when you use social media widgets or login-based integrations, we may also share your information.
- Information may be shared with our affiliates or within our corporate group as part of our legitimate interests in running a successful business.
- Information may be shared in connection with a business event, such as a merger or bankruptcy, in order to comply with applicable legal obligations (for example in response to subpoenas or search warrants), to enforce applicable terms of service and to protect and defend the services, our rights and the rights of our users and others.
We disclose the following categories of personal data and sensitive personal information about users for the purposes set out above in "How we collect and use your personal data" and "How we disclose personal data":
| Category | Categories of recipients |
|---|---|
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We neither use nor disclose sensitive personal data without your consent or in order to draw inferences about you.
With your consent, we share personal data for the purposes of carrying out advertising and marketing activities as described below.
Third-party websites and links
Our website may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including whether the information on those websites is accurate, complete and reliable. Information you provide on wholly or partly publicly accessible places, including information you share on third-party social networking platforms, may also be seen by others who use the services and/or those who use those third-party platforms without any restrictions on how it may be used by us or third parties. The mere fact that we include links of this kind does not mean that we endorse the content of such platforms, nor their owners or practices, beyond what is expressly made clear in the services.
Information relating to children
The services are not intended for use by children, and we do not knowingly collect personal data about children. If a child for whom you are a guardian has provided us with their personal data, you can contact us using the contact details below to request that it be deleted.
As at the date this privacy policy took effect, we are not aware of having "shared" or "sold" (as those terms are defined in applicable law) personal data relating to persons under the age of 16.
Security and retention of your information
Please note that no security measures are perfect or impossible to circumvent, and we cannot guarantee that security is perfect. Any information you send us may also lack protection during transmission. We recommend that you do not use insecure methods to send sensitive or confidential information to us.
How long we retain your personal data depends on various factors, such as whether we need it to manage your account, to provide the services, to meet legal obligations, to resolve disputes or to enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights below in relation to your personal data. However, these rights are not absolute; they may only apply in certain circumstances, and the law allows us to refuse your request in those cases.
- Right of access/to know: You may have the right to request access to the personal data we hold about you, including information about how we use and share your information.
- Right to erasure: You may have the right to request that we delete the personal data we hold.
- Right to rectification: You may have the right to request that we correct the personal data we hold if it is inaccurate.
- Right to portability: In certain circumstances and subject to certain exceptions, you may have the right to obtain a copy of the personal data we hold about you and to request that we transfer it to a third party.
- Right to opt out of sale, sharing or targeted advertising: You may have the right to instruct us not to "sell" or "share" your personal data or to specify that your personal data may not be used for purposes considered to be "targeted advertising", as defined in applicable privacy laws. If you visit our website with the GPC signal enabled (depending on where you are located), we will automatically interpret this as a request to refuse the "sale" or "sharing" of information for the device and browser you are using to visit the website.
- Restrict processing: You may have the right to request that we no longer process your personal data or that we restrict our processing of it.
- Withdraw consent: Where we rely on consent to process your personal data, you may have the right to withdraw your consent.
- Appeal: If we refuse your request, you may have the right to appeal our decision. You can do so by replying to our notice of refusal.
- Manage communication preferences: We may send you promotional emails, and you can choose to stop receiving such emails by using the unsubscribe function included in all our communications with you. If you choose to stop receiving such emails, we may still send you non-promotional messages, such as information about your account or your orders.
You may exercise these rights where indicated on our website or by contacting us using the contact details below.
Your standing with us will not be affected by exercising your rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. Under applicable law, you may designate a representative to make requests on your behalf in order to exercise your rights. Before we accept such a request from a representative, that representative must provide evidence that you have authorised them to act on your behalf, and you may also be required to verify your identity directly with us. We will respond to your request within the timeframe specified by applicable law.
Complaints
If you have complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with how we have handled your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below. You may also choose to submit your complaint to the Swedish Authority for Privacy Protection (IMY). For the EEA, you can find a list of the competent data protection supervisory authorities here.
International users
Please note that we may transfer, store and process your personal data outside the country in which you live. Your personal data is also processed by staff and external service providers (third parties) and partners in those countries.
If we transfer your personal data out of Europe, we will rely on recognised transfer mechanisms, such as the European Commission's standard contractual clauses, or equivalent agreements from the relevant competent authority in the United Kingdom (as applicable), unless the data transfer is to a country that has been assessed as ensuring an adequate level of protection.
Contact
If you have questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please call or email us at kundservice@qforskin.se, or you can contact us at Box 8195, Spånga, 163 08, SE.
For the purposes of applicable data protection legislation, and unless otherwise expressly stated, we are the controller of your personal data.