Here you will find information about most things that may be useful to know in connection with your purchase, but you can of course also call or email us.
Swish With Swish, you pay easily and quickly using the Swish app on your mobile.
Card payment and invoice We accept card payment with VISA, MasterCard and Klarna Pay Now, as well as invoice payment with Klarna Pay Later. When you pay by debit card or Klarna, the payment is handled by our payment partner Shopify Payments to ensure fast and secure payment.
If you have questions regarding your invoice or your installment account (not product questions), please contact Klarna on 08-120 120 10.
At the moment we do not sell gift cards.
You can make additions and changes to an order until your order has started to be processed.
For the fastest help, call us on 08-754 37 00 and we will help you change your order - please have your order number ready!
Shipping & Delivery
We do everything we can to send your Special offer package quickly as possible. Our normal delivery time is 1-3 days.
We ship all our Special offer package Postnord. Within Sweden, you can choose any Postnord agent or parcel box under shipping methods at checkout.
When choosing delivery to an agent, youwillreceive a notification via the Postnord app if you have registered in the app. If you are not registered, you will receive an SMS or letter notification when the package is ready for collection.
All Special offer package at the agent for 7 days before being returned. You can extend the storage period to 14 days via the Postnord app.
Unclaimed Special offer package SEK 100.
To collect your package via Postnord's parcel box, youmustuse the Postnord app and be able to identify yourself via Mobile BankID. Activate Bluetooth on your mobile phone, stand close to the parcel box, and follow the instructions in the app.
Free shipping within Sweden for orders over SEK 399. Otherwise, shipping costs are SEK 59.
Shipping costs within the EU are SEK 149. Shipping costs to Norway are SEK 249.
Returns & Complaints
As a private individual, you have the right to cancel your purchase within 14 days of receiving the goods. If you wish to cancel your purchase, please email us atkundservice@qforskin.seand let us know that you wish to exercise your right of cancellation. We will then email you a return shipping label and a return form, which we ask you to fill out and include in the package. Once we have received the return and ensured that the products are unused and in their original packaging, we will refund or credit the invoice depending on the chosen payment method. In the case of a refund, the cost of the return will be deducted from the amount refunded. The cost of return postage is SEK 59.
You do not have the right of withdrawal if:the item has been used, the seal has been broken, or the item is not in its original condition.
In cases where a used product is returned or otherwise destroyed by you as a customer, we are entitled to deduct the loss of value when we refund you.
We always do our utmost to ensure that you receive goods of the highest quality, but sometimes things can go wrong. If you have received a damaged or faulty item, please contact us at kundservice@qforskin.se
If you are returning a damaged item to us, please do so in the packaging and packaging in which it was sent. We comply with the Consumer Purchase Act, which means a 36-month right of complaint. The right of complaint only covers original defects, i.e. defects that were in the product upon delivery.
In the event of any return shipping of damaged / defective goods, we are always responsible for the return cost. However, please note that we only pay the cost if you have first contacted us and received instructions to return the item.
Sweden: 59 SEK Outside Sweden 149 SEK
For unclaimed Special offer package , the following fees Special offer package :
Sweden: 100 SEK
Outside Sweden 149 SEK
General product issues
We are incredibly proud of our unique signature scent. It is a natural fragrance free from known allergens. Many people find that the scent reminds them of apple and honey, but it contains no ingredients derived from apple or honey—the fragrance comes from plant-based aroma compounds carefully blended together.
No, definitely not. Quite the opposite, in fact. With our oceans set to contain more plastic than fish by 2050, we believe it is incredibly important not to produce unnecessary products. That is why we want to develop products that can be used for a variety of purposes and by the whole family. For example, Blackcurrant Oil can be used to moisturise , hands, feet, scalp, face, genitals, ears and nostrils, sore nipples during breastfeeding, to remove Cradle cap . Quick Relief Shampoo can be used for problems with both the scalp and the body. Our face creams can be used day and night, both on the entire face and around the eyes .
Our food supplements are produced in Finland and our skin and hair care products in Denmark.
Blackcurrants, sea buckthorn and lingonberries are rich in nutrients, but it is the oil inside the seeds that carries the superfood. It is not enough to eat the berries whole to benefit from the health-promoting effect, as the seeds are so small and easily pass through the digestive tract.
We have not tested combining our products with other brands and therefore cannot comment on the effect.
If you have skin that is reactive, very sensitive, flares easily or is temporarily stressed, you should not mix different brands. It can instead create stress and cause more skin problems.
Q for Skin is sold at Hälsokraft, Life, Kronans Apotek (online) and selected health food stores, skin therapists and hairdressers.
Your answer
Due to the disagreement on the guidelines for what should be approved/interpreted as organic, we have decided to wait for the organic stamp. Discussions with attempts to reach agreement are ongoing within the EU. Instead, we have chosen to invest and focus on conducting clinical studies with scientific measuring instruments to ensure what effects our self-care concepts can achieve.
No, Q for Skin has never and will never test its products on animals. If you buy products produced in the EU, you can rest assured that no animal testing is carried out. It has been banned for many years.
Quick Relief Shampoo contains honey, otherwise all products are fully vegan.
No, it is not present in any of our products.
Q for Skin combines research and Nordic nutrition to create gentle and effective skin and hair care.
Our chemists carefully select ingredients with consideration for humans, animals and the environment. Since our products should be gentle for both skin and the environment, compromises have to be made as unfortunately not everything that is natural is the best for sensitive skin. For example, in our Quick Relief Shampoo, our chemists have chosen to use an anti-fungal substance called Piroctone Olamine instead of using Tee tree oil, which is a natural essential oil. As we pay special attention to sensitive skin, we choose not to use essential oils as more and more people react with allergic reactions. Q for Skin should be a safe choice.
Through high-tech research, we create multifunctional products that reduce unnecessary waste. Instead of separate oils for nails, scalp, Intimate care face, we offer smart, versatile solutions—better for both you and the environment.
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